Form 16 portal error

Hi Experts

getting the following error in form 16 in quality portal stating screen output without connection to user

But in devlopment portal it is visible.

Attaching the screen shot.Image may be NSFW.
Clik here to view.

Please suggest how to resolve the issue

I have already checked user mapping info type 105, it is there.

Thanks Regards,

Prashanti swain